Mettler-Toledo launches augmented reality customer support

Mettler-Toledo Product Inspection offers its remote Augmented Reality (AR) Customer Support for better communication between global clients and Mettler-Toledo engineers. The system will help them identify the cause of product inspection equipment issues and facilitates engineers to instruct on-site manufacturing staff, irrespective of knowledge, how to rectify the problem. This can maximise production line uptime, save costs and comply with COVID-19 social distancing requirements.  

The service allows manufacturers to securely connect remotely to the Mettler-Toledo Service Team to deliver diagnostic and repair services for both hardware and software. It can also support the delivery of Remote User training and equipment start-ups. AR works by enabling the users to interact with real-world objects by placing virtual spatial markers, highlighting aspects and adding text annotations to a live video stream of the product inspection equipment. Manufacturing staff do not need any prior knowledge or engineering expertise about the product inspection equipment as the Mettler-Toledo Service Team will demonstrate step-by-step what is needed to rectify the issue.  

“No-one has ever considered remote support to be life-changing, but with our new Augmented Reality Customer Support offering, that is about to change,” said Fabian Kramer, Service Product Manager, Mettler-Toledo Product Inspection. “This is a really slick, intuitive and interactive tool that will set new standards in fast break-fix support times, putting our engineers right there, next to our customers, wherever they may be in the world. Most importantly, customers will benefit from significantly less downtime, helping them to operate at peak performance for longer. Plus, AR makes social distancing measures easier to maintain." 

Service support plays a key role in controlling costs and maximising uptime and performance of product inspection equipment and software. Available on a range of different levels, service contracts provide peace of mind that product inspection equipment is optimised, delivering preventative maintenance, on-site and remote support, plus performance verification.