TLT-Turbo response to the coronavirus

Global Co-Managing Director, Minggang Wan

The company has highlighted its operational resilience, reassuring clients that TLT-Turbo remains operational while prioritizing the health and safety of its employees and complying to regional legislature where required.

“TLT-Turbo is closely monitoring developments around the spread of Coronavirus (COVID-19). As a company with a global footprint, our priority remains the safety of our employees and our clients. Importantly, we remain dedicated to ensuring that we deliver on our commitment to our clients amid these challenging times,” said Global Co-Managing Director, Rainer Redinger.

Redinger further stated that TLT-Turbo is taking their response to the developing Coronavirus outbreak seriously and has put measures in place to ensure ongoing production and remote assistance for clients. “Ensuring that TLT-Turbo is operationally resilient is of paramount importance to our clients and organization. As the number of Coronavirus cases continues to climb, we are taking steps to ensure that we are, in fact, resilient.”

Specific arrangements for each of TLT-Turbo’s 15 offices located worldwide will be based on local legislation and government responses but plans are in place to ensure operational continuity.

Thanks to intensive and coordinated efforts, the COVID-19 situation in China is improving with the number of confirmed cases decreasing from last month. TLT-Turbo has received reports from their office in Sichuan stating that as of 25 March 2020 no TLT-Turbo employees in the region have been infected with the Coronavirus and that they are now once again operational. Stringent hygiene and prevention protocols are in place for all employees and while sales discussions are still limited to electronic platforms, these developments are encouraging.

Currently, TLT-Turbo manufacturing facilities in the USA, Korea, and Germany are also operational. The staff present at these sites have been provided with personal protective equipment (PPE) as advised by global health organizations and all recommended hygiene measures are in place. The number of staff on-site has been reduced where required along with the number of suppliers and external persons allowed on site. All suppliers are required to comply with TLT-Turbo’s prevention protocols on arrival.

The closures affecting manufacturing and delivery currently include TLT-Turbo Africa and TLT-Turbo India who are subject to government-mandated national shutdowns – although this only for a period of 21 days. For sales offices and smaller branches, TLT-Turbo has implemented remote working arrangements to ensure that administrational, sales and consulting processes continue as normal.  

Additional measures taken by TLT-Turbo to protect the health and safety of its staff include canceling all work-related travel, restricting client and internal meetings to electronic platforms, and complying with client hygiene and prevention protocols if and where field services are conducted.

“As your trusted ventilation partner, we are taking every necessary step to continue to provide the high-quality service and stability you rely on while safeguarding the health and wellbeing of our employees and our clients. We have and will continue to take prudent, precautionary actions that allow us to provide the excellent support you have come to expect from us – including a focus on leveraging electronic platforms as far as possible, and flexibility to accommodate client needs and ensuring we proactively engage with you to gather real-time feedback,” said Global Co-Managing Director, Minggang Wan.

“Importantly, TLT-Turbo remains as fully functional as this global crisis allows and we are prepared to provide continuity of service as the environment around us evolves. We take tremendous pride in being trusted suppliers to your business and will do everything in our power to deliver on that promise. Accordingly, we encourage you to contact your client service teams who are ready to offer assistance in any meaningful way possible and answer any further questions,” Mr. Wan elaborated.

TLT-Turbo will continue to monitor this evolving situation in each of its regions of operation and will ensure swift and decisive responses as the situation changes.

Mr. Wan concluded by extending his gratitude to the agencies, organizations, and professionals who have provided guidance to the company during this challenging period. “In our 145-year history, TLT-Turbo has overcome numerous challenges to our business and survived global events that have threatened the livelihood of our employees. We have overcome these and emerged stronger. In the crisis we face today we will take every possible measure to ensure our continuity and to safeguard the wellbeing of our team along with our clients’ operations. Although this may be a time of business as ‘un-usual’ we remain agile in our delivery of ventilation solutions.”

TLT-Turbo has encouraged concerned clients and suppliers to reach out to their TLT-Turbo representatives or to visit their website (www.tlt-turbo.com) in order to utilize the available contact channels.